WELCOME TO MARNOCK MEDICAL GROUP
MARNOCK MEDICAL @ LONDON ROAD
Due to the current COVID-19 crisis, we have taken the decision to close the doors of the surgery at London Road from Wednesday 25th March 2020.
If you have an appointment, you will be asked to present to the window at reception on arrival and you will be brought into the building by the main door.
Prescription requests will not be taken at the practice. Instead we ask that you order your prescription online by clicking on the prescription tab of this website or by calling 01563 599300. You can also ask your local pharmacy to order your medication for you. Prescriptions will not be available for collection at the surgery. When you order your medication you should also nominate a pharmacy to collect your prescription for you which you can pick up at the pharmacy. Some pharmacies also offer a home delivery service if you are self-isolating.
MARNOCK MEDICAL @ KILMAURS
We are very sorry to inform you that due to the current COVID-19 crisis, we have taken the difficult decision to temporarily close Marnock Medical Group @ Kilmaurs (Kilmaurs Branch Only) from Tuesday 24th March 2020. This decision was made in consultation with Ayrshire and Arran Health Board and permission has been granted by them to close this branch. This will increase our resilience and allow us to be more robust which is paramount in the current crisis.
This is a worrying time for us all, however we would like to reassure you that we will continue to provide services to all our patients.
All Appointments, Home Visits, Prescription requests and any other business will be dealt with through our main branch at:
Marnock Medical Practice @ London Road, 12 London Road, Kilmarnock, KA3 7AE
We will be in touch when we are re-opening the Kilmaurs site and we thank you for your co-operation, patience and understanding at this time as we aim to protect those most vulnerable.
Prescriptions can be ordered online at www.londonroadmedicalpractice.co.uk, or by calling our dedicated prescription line 01563 599300, or by posting prescriptions to our London Road address – Marnock Medical Group, 12 London Road, Kilmarnock, Ayrshire, KA3 7AE.
Following the recent Scottish Government guidelines which have been issued, we are asking ALL patients to nominate a pharmacy to collect their prescriptions from the surgery. We are no longer offering a pick-up service for patients to collect their prescriptions from the London Road branch of Marnock Medical Group. Instead, the pharmacy will collect your prescription on your behalf and you can collect your medication from the pharmacy direct.
We have been advised by Community Pharmacy that it will take them 5 days to prepare a prescription, so please allow this extra time when ordering your prescription.
Advice and Appointments
The vast majority of our appointments are taking place by telephone, or via video consultation. We can also provide advice on our askmyGP messaging system. To request assistance, please contact us in the usual way, through our online askmyGP system, or by calling 01563 523593, or out of hours please call NHS 24 on 111.
Marnock Medical Group is constantly striving to provide a first class and innovative medical model for the people of Kilmarnock and Kilmaurs (and surrounding areas), however we are still working within the normal NHS budget. In order for the doctors to deal with a high level of requests and to reduce non-attendance at appointments and avoid prolonged waits to see a clinician, we run an on the day appointment system for GP and ANP appointments. Nurse and HCA appointments can be booked in advance. Please note most consutlations are taking place by telephone or video consulations to protect our patients.
For this system to work we ask that patients kindly submit their requests for a GP or ANP appointment for review AS EARLY AS POSSIBLE ON THE DAY THAT YOU REQUIRE YOUR REQUEST TO BE DEALT WITH.
AskmyGP allows us to avoid a queue on the phone and frees up access for those that don’t have internet and this is its principal aim. We also aim to provide continuity and appointments at times that are convenient for you, but again this is not always possible in every case. Unfortunately, although we would love to provide open access for all our patients, we simply don’t have the resources to provide this for everyone.
While we try our best to offer an appointment time which suits you, this can be fairly challenging with a patient population of 17,000 patients. Please, where possible, contact us on a day when you can be flexible.
We have found that by lunchtime often all the appointments that are available have been filled for patients who have contacted us earlier in the day, which means that we really can only deal with emergency medical problems after this time.
We hope that you understand this, and if you contact us with something that is not urgent later in the day, you will be asked to contact back on another day that is suitable for you.
Advice while overseas
Please note that we cannot give advice to you when you are overseas.
The best way to get help from us now is through askmyGP.
Click on the link above to access askmyGP.
Please submit your request as early as possible on the day you would like your request dealt with, ideally before lunch. Please ensure that you are available either by text, email or telephone so that the GP can contact you, especially in cases where you may need to attend the practice to see a Clinician.
If you have asked us to contact you by email, please check your email regularly as we try to respond as quickly as possible to all queries. If you are offered an appointment you may miss it, if you do not check your email till later in the day.
If you have an urgent problem between 3.00pm and 5.30pm, please RING the surgery on 01563 523593.
If the GP needs to telephone you to discuss your request, they will always try twice to call you, so please keep your phone close by. If you do not answer, your case will be closed. If you still need assistance, please resubmit your request via askmyGP.
Please do not send photos of genitalia on askmyGP.
If you are new to the system, click the link below for detailed instructions on how to register
Instructions on how to register with askmyGP
Once registered you can login, answer a few simple questions and send into the GP Team. We aim to respond ideally within a few hours and certainly on the same day if requests are made before 3.30pm.
Please help us to help you by using askmyGP, so the phone lines are not clogged for those who have no internet or smartphone.
We would like to thank all our patients who have provided feedback so far on askmyGP, here are the latest comments we have received:
"In, these trying times, it is great that this service is still able to deal with patients requests so efficiently."
"Received a quick reply even in the challenging circumstances. Thank you."
"Great service especially during this crisis. Your GPs are brilliant and continue to provide an excellent service. Online system saves holding and frees up your reception. Thank you again for being there for us even when it places you at risk".
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
(Site updated 08/05/2020)