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Noticeboard

A new pharmacy service is now available to Ayrshire and Arran patients which provides  access to self-care advice for the treatment of impetigo for children and adults aged from 2years and simple urinary tract infections (UTI) in non pregnant women aged 16-64 years old. After assessment and where appropriate, a community pharmacist can supply antibiotics, free of charge, to treat the infection. Offering professional advice and treatment in pharmacies not only takes pressure off GP services, including out-of-hours, but also makes it easier for people to get help without having to make an appointment. Community pharmacies are open six days a week, and some operate in the evenings and on Sundays.

Obtaining Results

When you attend for a blood test of any kind you will be told by the nurse or Health Care Assistant how long you should expect to wait for the results.

If you telephone to obtain your result please call the surgery after 10:30 in the morning as the surgery is very busy booking appointments for patients earlier than this time in the morning....This helps to reduce the pressure on our telephone lines at very busy times.

All test samples are collected and sent to the laboratory three times per day.

You will be told by the clinician to make sure you call the surgery to obtain your results and the practice will only call you with your result in exceptional circumstances or if your GP feels it is necessary.

As the patient, it is your responsibility to call in to obtain your results and if your GP wishes to follow up on your result they will leave clear instructions with the Administration staff to pass on to you when you call for your result.

Our receptionists are not qualified to comment on results so if you require additional information regarding your result you should follow-up by making a telephone appointment with your GP.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the patient they relate to unless that person has given prior written permission for their release to someone else or if the GP determines that the patient is not capable of understanding them.

Most results (blood, urine & stool samples) will be available about 1 week after the test has been done but occasionally some results may take longer. If they have to be sent to a laboratory out-with the health board area the result may not be received for up to two weeks or longer.

Results for any other tests done at the hospital (e.g. X-rays, Scans, MRIs etc) will take significantly longer to be received at the surgery and the surgery has no control over how long these will take to be received.

 
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