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Noticeboard

New Repeat Prescription Line

From Monday 22nd October, repeat prescriptions can be ordered via our new Repeat Prescription Request Line on 01563 599300.

We will no longer be taking repeat prescription requests on our main line.

The Repeat Prescription Request Line allows you to leave a message day 24 hours a day.

Please ensure you leave the following information on our answering machine:

Your Name, Address, Date of Birth, Contact Telephone Number, Full description of the items you require.

If you telephone our main line, you will be asked to redial the above number.

This allows the practice to free up the lines for those requiring more urgent assistance.

For more information on how to order your repeat medication, including online, in person and by telephone, click on the Prescription tab above.

Patient Choice

 

The Practice operates as a partnership, however, patients are able to express their wish to see a particular Doctor and this can be voiced when discussing your needs with Practice staff. There may be times when the Doctor you wish to see is not available at which time you will be offered an appointment with another GP in the Practice. Should you require seeing a Doctor in an emergency situation you must be prepared to see the on-call Doctor at that particular time.

 

Patients Rights

 

The practice operates a non-discriminatory policy in that all patients shall be dealt with equally regardless of race, religion, gender, age, sexuality, disability, or socio-economic status. You are entitled to complain about any service or treatment you have received that you are unhappy with. Complaints can be received by appropriate relatives or guardians. Complaints will be dealt with initially by the Practice Manager. Patients are entitled to access their health records and this can be done by arrangement via the Practice Manager.

You may accept or refuse treatment including examinations, tests, and diagnostic procedures. Please ensure that you have been given enough information to enable you to make an informed choice.

 

Patient Conduct - Violence & Aggression

 

London Road Medical Practice is committed to treating all its patients with dignity and respect and in return we expect all patients to treat our staff in the same way.

 

There has recently been an increase in the number of incidents of aggression towards our staff.  We take this issue very seriously and therefore please note that we consider aggressive behaviour to be any abusive or aggressive comments, swearing, inappropriate physical contact or aggressive gestures.

 

We will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, a member of staff, another patient, or who damages property.

 

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

 

 
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