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Noticeboard

GP Practices are changing

GP Services across Scotland are changing to make sure you get to see the right person, at the right time in the right place.

Please click on the link below to find out more.

GP Practices are changing

New Repeat Prescription Line

From Monday 22nd October, repeat prescriptions can be ordered via our new Repeat Prescription Request Line on 01563 599300.

We will no longer be taking repeat prescription requests on our main line.

The Repeat Prescription Request Line allows you to leave a message day 24 hours a day.

Please ensure you leave the following information on our answering machine:

Your Name, Address, Date of Birth, Contact Telephone Number, Full description of the items you require.

If you telephone our main line, you will be asked to redial the above number.

This allows the practice to free up the lines for those requiring more urgent assistance.

For more information on how to order your repeat medication, including online, in person and by telephone, click on the Prescription tab above.

How to contact us - askmyGP is here!

We have been listening to our patients and the main feedback we receive is the difficulty patients have in getting through to us by telephone, especially at peak times such as first thing in the morning.


We are delighted to launch a new service on Monday 25th March 2019 called ‘askmyGP’. 

Instead of calling the surgery, you are now able to seek help from a GP using a smartphone, tablet or computer – anytime, anywhere. You simply register for the service by clicking on the ‘askmyGP’ link:

 

Click here for help, with askmyGP


‘AskmyGP’ enables our patients to seek help from a GP using a smartphone, tablet or computer – anytime, anywhere. You simply register for the service by clicking on the ‘AskmyGP’ link on the home page of our website.


Once registered, you can send a secure message to the GP of your choice, explaining what you are worried about, what your symptoms are and we’ll respond in working hours. If you need to see a GP you will be offered an appointment. Otherwise you’ll get a call or email back from a GP with advice, or maybe asked to pick up a prescription - no more waiting for hours on the telephone.  If you do not have online access you are still able to call us in the usual way or pop into the surgery.


For more information please pick up a leaflet at reception or ask one of our team.


We would like to thank our patients for their understanding and co-operation while we launch this new system.  The more people who can access our services online will allow those with no internet access to get through more easily on the phone lines.

 
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